{"id":16740,"date":"2024-11-07T13:09:12","date_gmt":"2024-11-07T13:09:12","guid":{"rendered":"https:\/\/hema.templateoption.com\/?page_id=16740"},"modified":"2026-04-10T09:22:01","modified_gmt":"2026-04-10T09:22:01","slug":"faqs","status":"publish","type":"page","link":"https:\/\/promotionalgiftssuppliersuae.ae\/index.php\/faqs\/","title":{"rendered":"FAQ’S"},"content":{"rendered":"\t\t
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Frequently Asked Questions\u200b<\/h1>\t\t\t\t<\/div>\n\t\t
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Shipping & Orders<\/h5><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Exchanges & Returns<\/h5><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Payments Privacy<\/h5><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Account Settings<\/h5><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Can I send my printable image electronically? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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MTC\u00a0<\/strong>has made your shopping very easy for you. You can upload your printable image in the cart while shopping. We will need high-resolution images and the best quality images (recommended: AI or Photoshop format) for processing your request.<\/p>

Other options: A :\u00a0Email:<\/strong>\u00a0sales@mtc.ae<\/a><\/strong>\u00a0| B: WhatsApp Chat \u2013\u00a0Click Here<\/a><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What to do to process an order? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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1. Submit an online inquiry.<\/p>

2. Get a price quote upon.<\/p>

3. Pay your bill<\/p>

4. Process and delivery<\/p>

5. Other recommended options: A :\u00a0Call:\u00a0+971 6 533 1353<\/a><\/strong>\u00a0B: WhatsApp Chat \u2013\u00a0Click Here<\/a><\/strong><\/p>

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Explanation Of Products Or Services <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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For more details about our products or services.<\/p>

  1. Promotional Products:\u00a0Click Here<\/a><\/strong><\/li>
  2. Customized Products:\u00a0Click Here<\/strong><\/a><\/li>
  3. Printing Services:\u00a0Click Here<\/strong><\/a><\/li><\/ol>

    or, contacted through Inquiry Form,\u00a0Call:\u00a0+971 6 533 1353<\/a><\/strong>,\u00a0WhatsApp Chat \u2013\u00a0Click Here<\/a><\/strong><\/p>

    \u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    How can I contact Support? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    Customer Support<\/strong>\u00a0\u2013 Products and Services support \u2013 is available Saturday through Thursday, 9 a.m. until 7 p.m.<\/p>

    1. For\u00a0Promotional items<\/b>\u00a0:\u00a0Email:<\/strong>\u00a0sales@mtc.ae<\/a>\u00a0|\u00a0Phone:<\/strong>\u00a0+971 6 533 1353<\/a><\/li>
    2. For\u00a0Printing Machinery<\/b>\u00a0:\u00a0Email:<\/strong>\u00a0sales@heattransfer.com<\/a>\u00a0|\u00a0Phone:<\/strong>\u00a0+971 6 533 2236<\/a><\/li>
    3. For\u00a0Product Delivery<\/b>\u00a0:\u00a0Email:<\/strong>\u00a0courier@mtc.ae<\/a>\u00a0|\u00a0Phone:<\/strong>\u00a0+971 6 533 5384<\/a>\u00a0\u2013 Ext.: 445<\/li>
    4. WhatsApp Chat:\u00a0Click Here<\/a><\/strong><\/li>
    5. Online\u00a0Contact Us Form<\/b>:\u00a0Click here<\/b><\/a><\/li>
    6. For Website Support :\u00a0Email:<\/strong>\u00a0it@mtc.ae<\/a>\u00a0|\u00a0Phone:<\/strong>\u00a0+971 6 533 5384<\/a><\/li><\/ol>

      \u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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      I'm having trouble logging into a password-protected area of the site. What should I do? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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      You can click on forgot password link to get a new password<\/p>

      If you are still having log-in issues, please contact Website Support :\u00a0Email:<\/strong>\u00a0it@mtc.ae<\/a>\u00a0|\u00a0Phone:<\/strong>\u00a0+971 6 533 5384, or Online\u00a0Contact Us Form<\/b>:\u00a0Click here<\/b><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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      What can I do if I have a complaint about a sales person? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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      You can fill the feedback form on our website:\u00a0click here<\/strong><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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      Where can I unsubscribe or subscribe for Newsletter? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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      You can subscribe to your email on the\u00a0mtc.ae<\/strong>\u00a0website directly by\u00a0the subscription form.<\/strong><\/p>

      For Email Subscription:\u00a0Click Here<\/strong><\/a><\/p>

      For Email Unsubscribe:\u00a0Click Here<\/strong><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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      Where can I sign up for orders? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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      You can sign up by clicking on the\u00a0\u201cRegister\u201d<\/strong><\/a> link on the main website.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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      Where can I watch the MTC Company Video and Products Videos? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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      For MTC Company Videos\u00a0click here<\/strong><\/a><\/p>

      Or, just subscribe to our MTC Youtube channel.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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      How do I receive my order? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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      Once you complete your payment process, we will process your order and our sales executive will inform you once it will be ready for delivery. All delivery charges have to be bear by the customer.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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      How do I get MTC products catalogs? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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      To view and download all the latest\u00a0MTC Product Catalog<\/strong>:\u00a0Click Here<\/strong><\/a><\/p>

      Or, You can order our\u00a0GiftM<\/strong>\u00a0catalog with your company name and logo.\u00a0Click Here<\/strong><\/a>\u00a0to Place an order.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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      Where is Magic Trading company located? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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      Magic Trading Company is located at\u00a0Al Wahda Street:<\/strong>\u00a0Po. Box 23117, Behind City Center \u2013 Sharjah, UAE.<\/p>

      For MTC location map:\u00a0Click Here<\/strong><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

      Frequently Asked Questions\u200b Shipping & Orders Exchanges & Returns Payments Privacy Account Settings Can I send my printable image electronically? MTC\u00a0has made your shopping very easy for you. You can upload your printable image in the cart while shopping. We […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-16740","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/promotionalgiftssuppliersuae.ae\/index.php\/wp-json\/wp\/v2\/pages\/16740","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/promotionalgiftssuppliersuae.ae\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/promotionalgiftssuppliersuae.ae\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/promotionalgiftssuppliersuae.ae\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/promotionalgiftssuppliersuae.ae\/index.php\/wp-json\/wp\/v2\/comments?post=16740"}],"version-history":[{"count":25,"href":"https:\/\/promotionalgiftssuppliersuae.ae\/index.php\/wp-json\/wp\/v2\/pages\/16740\/revisions"}],"predecessor-version":[{"id":30305,"href":"https:\/\/promotionalgiftssuppliersuae.ae\/index.php\/wp-json\/wp\/v2\/pages\/16740\/revisions\/30305"}],"wp:attachment":[{"href":"https:\/\/promotionalgiftssuppliersuae.ae\/index.php\/wp-json\/wp\/v2\/media?parent=16740"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}